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Update Incidents

  • Several incident attributes can be updated via the specific buttons on the incident details response message. These attributes can be grouped as following:

  • Incident Metadata (summary, severity): Typically modified upon greater understanding of the incident nature and its impact

  • Status (status): Typically updated by the incident commander over the course of the incident lifecycle
  • User Info (roles): Typically updated upon change in personnel or addition of newer members with specific roles pertaining to the incident
  • Comments: Typically added to associate other artifacts with the incident, such as bug reports, implementation tickets, pull requests, RCA, additonal findings etc.,

update-incident